I have been working at Affordable Treasures located in Los Gatos California since I was 17 years old. Working at Affordable Treasures has given me an overlook over all the processes of a small business and how they work. I take great responsibility in my role as a matured employee. I am a great rule follower as well as a quick learner when it comes to new information. When a customer walks in I greet them and try to take care of all their needs. I can thoroughly describe options and provide support for those who are frustrated or in need of something fast. I am well organized and I am great at time management. When there is a project that needs to be completed I can finish it in both a quick and well-thought out manor. As a strong communicator and team player I have formed strong bonds with my coworkers and connect with each customer that walks through the door.

At Royal Ambulance I am learning how to be a better public service worker and discovering more about the medicinal field. Going from a cashier, to a ER Volunteer, to an EMT has shaped me into a customer service machine. Being an EMT has given new meaning to the terms empathy, driven, hard-working, and appreciation of life. I have learned from my customer service days that the customer is always right and this applies every day as an EMT. I not only have to serve a customer a product by getting them from point A to B safely, I also have to make it satisfactory. Being an EMT has thought me key personable skills in order to comfort, care, and support a patient during a very difficult time in their lives. I have developed new conversational skills, explaining all procedures before applying them, gesturing, how to overcome a language barrier, and much more in my short tenure just to name a few. I have learned a new drive and have loved coming into work every day I am scheduled. I have learned how to be hard-working extensively. Not only is the career physically draining lifting 300 lb patients, but it is also mentally draining dealing with a lot of peoples problems and trying to calm down any stressful situation. I also had never worked a night shift prior to starting at this company but learned to adapt to it. Adaptations have been vital towards my success as an EMT; Learning people are going through a tough time and just need an outlet, training to lift heavier patients, and reconfiguring my sleep schedule. With these newly found adaptations I am ready to conquer any obstacles in my way (within reason). Finally by hearing all the stories from patients whether they are going to hospice, coming home from an ED, or a pediatric pt with a broken limb, I have discovered an appreciation for life. It really is how you treat yourself that will get you through tough times and the toughest patients are always the ones with the best attitudes towards life and I have set new goals to be just as tough! EMT is most likely a bridge into my next tier of healthcare, nursing, and I am excited to learn even more as well as new intrapersonal skills along the way.